No communication from claims consultant

I'm leaving a review here in the hope that Discovery will contact me, because my claims consultant is no longer replying to my emails, which is both shocking and unprofessional.

It has been ten days since I've last heard from Discovery - my vehicle was stripped of some cosmetic trim parts after being towed in. Unfortunately, the part is not sold separately by Toyota and reinstating it involves buying a whole R 12 000 replacement bumper.

This is in addition to an unecessarily protracted claims process thanks to NetAssess authorizing incorrect specification parts, which required multiple rounds of repairs and wasted a tremendous amount of my time.

I am very disappointed by Discovery and strongly considering taking all my insurance, medical aid, life cover, even banking, away from them. Vitality benefits are amazing but do not outweigh the poor service I've received these past few months.