No Communication

We were broken into on the 25th of September. We are insured through Discovery. We initiated the process of claiming for our ****** household contents. There was a little back and forth and I submitted all the documents requested on the 10th of October. (This was difficult as our laptops were ******) I requested multiple times that I be informed about my claim. The consultant ignored all e mails. He finally contacted me on the 24th of October and told that there was still one document outstanding and if submitted the claim will be settled within a day or two. I submitted the document the next day. I have sent at least 5 e mails asking for an update. The consultant rep**** once and told me that the claim had been escalated to senior management. When I called the call centre I was informed that the claim was submitted to senior managment but that it had been done quite a few days after the consultant had said it had been done. (Was he Lying?) It is now the 12th of November and despite more requests all my e mails have been ignored. I understand things may take a while, but it is the complete radio silence that has frustrated me. We need our items replaced as we require laptops for our work. I am now reverting to Hello Peter in the hope that someone can please explain to me why this is taking so long. I fulfilled all my requirements fairly timeously and I think the way Discovery has dealt with me has been incredibly disappointing