No Communication

<div>I have cancelled my insurance policy due to lack of communication. I have been a loyal customer for 4 years and only had one claim. Had been enquiring to amend my vehicle premium, for the retail value decreases every year and the policy premium on the vehicles increases every year??? Nobody would sort out my query, and only after several emails, would I receive a reply that my query has been sorted??? Nobody assisted me until I cancelled my policy!! Now my problem....we have a DQ tracking system on both vehicles and Discovery has to remove it. The system does not show any available dates for someone to remove it at my home. As they stated that they come and remove it at my home, where they installed it! For the nearest place to remove the device is Bloemfontein, and that it is almost 300km away! They assured me that they will make a appointment(it is on record) but all I receive is emails that I must make a appointment or I will be fined R1180 per vehicle if I don’t arrange a appointment...once again no communication from Discovery, no replies to my emails!! This is unacceptable!!! I will not be paying R2360 for in improper planning!</div>