NO Communication- Bad Service

I called Discovery Insure early in Jan 2020 to esquire about cover for clothing that was ****** from our washing lines on the 12th of Jan 2020. I only wanted to find out if I had cover under my policy and if not would have like to include such an option. I had no desire to claim for ****** clothing. The lady I spoke to (I'm sure her name can be retrieved from your call records), informed that that I would have to first put in the claim, in order for me to find out if I had cover. I've never heard of such nonsense in my life, so I decided to contact support via email to *** on the 16th Jan 2020. I received a ref number (***), indicating...."We have forwarded your request to our Claims Department for further assistance". A few days later and nothing from Discovery. I then rep**** to the email on the 22nd of Jan 2020 (***), and 7 days later am yet to receive a call from Anyone at Discovery.

The communication is Pathetic and I don't feel that Discovery care about their customers. According to me the staff is clearly not up to scratch either. I know my premium is not very big but Discovery are happy to take the payment every month, which should at least buy me the decency of a phone call.

I've been with discovery insure for a while and not ONCE have I skipped a single installment nor have I claimed for Anything and this is how I am treated as a "Customer". So maybe when if it's convenient for Discovery, can someone please contact me re my query?