no communication at all from discovery Insure

Good day, this is my first time claiming from Discovery Insurance. Last week Wednesday I was in a hit and run accident. I called my insurance company and they responded, sent out a tow truck, the two truck took my car because my back wheel was damage. They two got information from discovery to remove my car from the scene and take it to Woodstock where the insurance company discovery will inspect the car. The Two-track drive was indicated to drop me at work. Discovery they called to make sure I was safe at work. I received and emails MailRef#***#-From: *** <***> Sent: Wednesday, 16 March 2022 09:09 Registered claim Dear Shameemah Your claim has been logged and you will be contacted for more details. Your claim will be handled by Rolivhuwa Mukheli and you can contact them on ***. Today 22 March 2022 I received an sms that my case has been re-allocated. For an insurance company to take you monthly payment on time no delays. For my first claim this is pathetic that they do not keep your customers update to date and posted after all this is my vehicle. I would like to know when will my car be fix. When will discovery insure contact me. And when they contact you they expect there excess fee to be paid in on time