GM
Gwendolyn M
1 reviews | Active since Sept 2017
19 Jun 2020, 16:31
No Client Service left in Discovery in these troubling times.
After speaking to a Shakar and holding 24 mins, still no joy with my account details. I have called 4 times and on average have held on more than 10mins. Discovery Insure has always been top of my list, but after having my first issues and NOT one client service Liason gets back to me to sort out my Issue. Discovery Insure you are slipping when it comes to Customer service. Please rectify and speak to your staff regarding Client Satisfaction.
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Discovery Insure's replyOfficial
22 Jun 2020, 09:47Good day Gwen
Thank you for your comment.
We apologise for the displeasure in your recent interaction/s with the team. Your review will help us improve on our shortcomings in future.
With regards to your query we are investigating and feedback will be provided to you directly in due course in due course.
Regards
Discovery Insure
Thank you for your comment.
We apologise for the displeasure in your recent interaction/s with the team. Your review will help us improve on our shortcomings in future.
With regards to your query we are investigating and feedback will be provided to you directly in due course in due course.
Regards
Discovery Insure
Discovery Insure's reply22 Jun 2020, 09:47
Official
Good day Gwen
Thank you for your comment.
We apologise for the displeasure in your recent interaction/s with the team. Your review will help us improve on our shortcomings in future.
With regards to your query we are investigating and feedback will be provided to you directly in due course in due course.
Regards
Discovery Insure
Thank you for your comment.
We apologise for the displeasure in your recent interaction/s with the team. Your review will help us improve on our shortcomings in future.
With regards to your query we are investigating and feedback will be provided to you directly in due course in due course.
Regards
Discovery Insure