No Callback or product knowledge

So I used an app to request a call back for a quote to add an new device on my insurance.... 8 requests sent with no call back. I eventually phoned in because I have a queries (Discovery drive, DQ points) and wanting to add the new device for insurance.<br> <br> I spoke to Belinda Harthleem who said that my DQ points are not showing because I have the wrong DQ tracker in my car and not the smart phone dot, Explaining to her that I was told I can still see my data logged on the internet a couple of times and that it is not showing she continued to tell me I have 400 and I have the wrong unit. I asked her why I cant see the 400 she is and she went back to the DQ dot???<br> <br> Eventually she put me through to someone else who redirected me to her again because she has to deal with this sort of queries... She then took me on about what she said not listing to what my query is, I asked for the manager , Ashley Ncabe, in which I waited 15min. Ashely said he will phone me back after 3 after getting all the recordings. Im still waiting and my device is still not insured.