JS
Jaco S
1 reviews | Active since Jan 2013
03 Feb 2016, 14:22
NO CALL to INFORM ME ABOUT MY INSURANCE QUOTE
November and again in December I left my details on the Discovery website to be contacted about Car Insurance.<br> <br> I received a call in late January. The call center agent took all my details and said that the quote request need to be sent to the underwriters and then he would be able to give me a quote.<br> <br> I have to date had no call back from Discovery. I was planning on moving my insurance from Outsurance, but not thinking about this now, becasue of this terrible customer service experience.<br> <br>
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Replies (1)Discovery Insure's replyOfficial
03 Feb 2016, 14:38Hello jswart82,
Please accept our sincerest apology for the trouble and inconvenience we have caused you.
We have escalated this matter to the sales manager to investigate and provide you with feedback.
Regards,
Sakhe
Discovery Insure
Please accept our sincerest apology for the trouble and inconvenience we have caused you.
We have escalated this matter to the sales manager to investigate and provide you with feedback.
Regards,
Sakhe
Discovery Insure
Discovery Insure's reply03 Feb 2016, 14:38
Official
Hello jswart82,
Please accept our sincerest apology for the trouble and inconvenience we have caused you.
We have escalated this matter to the sales manager to investigate and provide you with feedback.
Regards,
Sakhe
Discovery Insure
Please accept our sincerest apology for the trouble and inconvenience we have caused you.
We have escalated this matter to the sales manager to investigate and provide you with feedback.
Regards,
Sakhe
Discovery Insure
