No call after impact

I'm a Discovery Insure client and when there is a big impact on my car, the call centre call me to check if I'm alright, as it is advertised and what we pay for. On Friday 1 March 2019 about 1 PM, I hit a big pothole on the Dullstroom road. The damage was severe and I had to pull over immediately to change the tyre. Absolute no phone call was received from Discovery to check up on me, they could see that my vehicle was stationary directly after the impact. It is very dissatisfying because how do they know that it wasn't a big accident that I was involved in.

I did send a complaint to Discovery on the 5th of March 2019 and the only response I've received is that one of their "dedicated agents" will handle my query. I wonder if it is still worth the while to stay at Discovery!