TB
Taryn B
1 reviews | Active since Jan 2023
06 Oct 2023, 19:52
No benefit offered whatsoever.
Discovery South Africa hopefully I will get your attention on this public platform. I have been paying for car insurance offered by yourselves for quite some time. Last week, someone drove into me, and the police report confirms that the accident was her fault.
I submitted the claim to you, and you never contacted me. I had to follow up close to 72 hours after submitting the claim.
I explained what transpired, and your agent said that your legal team will go after the third party for the amount payable (to fix my car).
A few days later you email me stating that the case is closed.
You literally offer no benefit. Your sub par service does not justify the amount I pay monthly.
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Replies (2)
Discovery Insure's replyOfficial
06 Oct 2023, 20:10Hi Taryn,
We confirm that we picked up your complaint on our Facebook platform and will be attending to it.
Feedback will be provided.
Regards,
Discovery Insure
We confirm that we picked up your complaint on our Facebook platform and will be attending to it.
Feedback will be provided.
Regards,
Discovery Insure
Discovery Insure's reply06 Oct 2023, 20:10
Official
Hi Taryn,
We confirm that we picked up your complaint on our Facebook platform and will be attending to it.
Feedback will be provided.
Regards,
Discovery Insure
We confirm that we picked up your complaint on our Facebook platform and will be attending to it.
Feedback will be provided.
Regards,
Discovery Insure
TB
Taryn B's updateReviewer Update
09 Oct 2023, 10:01Discovery South Africa so herewith the feedback I received.
This is so that everyone also knows how you operate.
I was in an accident where someone drove into me. It was solidly this person's fault, it will reflect accordingly on the police report.
I logged a claim with Discovery, and was promised that I would be phoned back within 24 to 48 hours.
I had to follow up as you didn't get back to me.
Then, I was told by your agent that should my excess be higher than the amount of the damage, your legal team will collect the amount from the third party and I also supp**** your agent with the contact details.
Now, I am being told that due to the damage being lower than the excess your team won't even attempt to collect the outstanding amount from the third party who caused the accident.
I have all my receipts ready
You offer no benefit, Discovery! I am cancelling everything with you, medical included.
This is so that everyone also knows how you operate.
I was in an accident where someone drove into me. It was solidly this person's fault, it will reflect accordingly on the police report.
I logged a claim with Discovery, and was promised that I would be phoned back within 24 to 48 hours.
I had to follow up as you didn't get back to me.
Then, I was told by your agent that should my excess be higher than the amount of the damage, your legal team will collect the amount from the third party and I also supp**** your agent with the contact details.
Now, I am being told that due to the damage being lower than the excess your team won't even attempt to collect the outstanding amount from the third party who caused the accident.
I have all my receipts ready
You offer no benefit, Discovery! I am cancelling everything with you, medical included.
TB
Taryn B's update09 Oct 2023, 10:01
Reviewer Update
Discovery South Africa so herewith the feedback I received.
This is so that everyone also knows how you operate.
I was in an accident where someone drove into me. It was solidly this person's fault, it will reflect accordingly on the police report.
I logged a claim with Discovery, and was promised that I would be phoned back within 24 to 48 hours.
I had to follow up as you didn't get back to me.
Then, I was told by your agent that should my excess be higher than the amount of the damage, your legal team will collect the amount from the third party and I also supp**** your agent with the contact details.
Now, I am being told that due to the damage being lower than the excess your team won't even attempt to collect the outstanding amount from the third party who caused the accident.
I have all my receipts ready
You offer no benefit, Discovery! I am cancelling everything with you, medical included.
This is so that everyone also knows how you operate.
I was in an accident where someone drove into me. It was solidly this person's fault, it will reflect accordingly on the police report.
I logged a claim with Discovery, and was promised that I would be phoned back within 24 to 48 hours.
I had to follow up as you didn't get back to me.
Then, I was told by your agent that should my excess be higher than the amount of the damage, your legal team will collect the amount from the third party and I also supp**** your agent with the contact details.
Now, I am being told that due to the damage being lower than the excess your team won't even attempt to collect the outstanding amount from the third party who caused the accident.
I have all my receipts ready
You offer no benefit, Discovery! I am cancelling everything with you, medical included.