WT
Walt T

1 reviews | Active since Nov 2018

24 Jul 2019, 12:38

No asssitance with DQ Mapper not recording data

I am trying to pull my movement reports for my 2*** tax submissioins. I am only able to retrieve infro from June 2019 onwards. I phoned on 19 July and was told I will be assisted. I sent an e-mail on 22 July and to date I had no feedback form the call or the mail. I did not receive a reference number for the call or hte e-mail.

0
Replies (3)
Discovery Insure
Discovery Insure's reply24 Jul 2019, 14:38
Official
Good day Walt 

Thank you for raising your concerns.

The matter has since been taken up with the relevant team and prompted for a response.

We sincerely apologise for any inconvenience caused.

Regards
Discovery Insure



WT
Walt T's update24 Jul 2019, 16:07
Reviewer Update
They informed me that they requested the infromation from Ctrack.
Thank you Hellopeter. If it was not for this platform Discovery would have cared even less how they treat their already customers and more time on the potential customers.
WT
Walt T's update26 Jul 2019, 10:02
Reviewer Update
Today, exactly one week later I received documents form discovery stating that these are the docuemtns as I requested. I requested from 1 January 2018 to date. The sent me the 1st and sencond of January 2018.