No assistance from Discovery

Discovery chooses to pay an Party B without even sorting out their own client.

We have been struggling from the 16th Jan with Discovery. He was in a car accident where party B drove into my boyfriend wrighting the car off.

First they struggle to find my boyfriends policy. We had to search for the physical policy number. They inform us the car is only insured for 3rd party which he states is impossible as that is not what he has asked for insurance. Then we requested for the phone recordings. Till today we haven't received the recordings they simply just refuses to provide them to us.

2 weeks down the line we learned they eveb recorded his ID number incorrectly. We had open a dispute which was supposed to take 30 days. They promised they will phone him back by last Monday... Still jack **** happened. However they proceedes to pay Party B 60% while we have an open dispute.

They do not answer my boyfriends calls they do not responds to his email. But pays a non client within 3 days.

This is despite having a medical aid, house insurance and vehicle insurance.... This is how loyal customers are treated. Your company is a disgrace discovery! Still no answer and we are heading to 60 days.

Utterly useless.