No actions/mistakes/process

<p>I was in a car accedient and the process of getting them to follow through on the claim has been absolutly horrible.</p> <p>It started off with them sending me the incorrect details for where my assesment was booked.</p> <p>They then proceded to try and get my car repaired and not written-off even though I pay extra for Write-of-accelerator and the repairs quote has above the 50% writte off i pay for monthly.</p> <p>Nevert hroughout the claim did they give a clear steps of what is to follow or what is needed from me, evey few day i would have to phone and ask what is next.</p> <p>After just sitting on the paperwork(coppies) i send them on monday, i finally get hold of them on thursday 3weeks after my accident to tow the car. I then drove to there offices to hand in the original paperwork and my car keys to my Consultent(Moipone hlongwane) so things actaully get done.</p> <p> </p> <p>After greeting me she goes "whoops i forgot to tell you te deregister the vehicle and also bring that paperwork."</p> <p> </p> <p>The info on the app and website when i view my claim is completely wrong.</p> <p>They should stop trying to add useless benefits till they have the basics like paying a claim under-control.</p>