No acknowledgment of receipt of 3rd Party Claim Documentation - 72 hours now passed

<p>The saga and poor service continues....</p> <p> </p> <p>Having finally received the form from Discovery I had completed it and attached all the required documentation. This was then emailed to Discovery on 27 Jan 2017 at 11:19am.</p> <p> </p> <p>The Discovery procedure is 'Upon receipt of all required documentation the claim process is as follows:</p> <p><br />1. You will receive an acknowledgment of receipt via email / phone call within 72 working hours after sending your documents.'</p> <p> </p> <p>This has not happened.</p> <p> </p> <p>With your client having driven into the back of us, i need our claim sorting out and our vehicle fixed as a priority.</p> <p> </p> <p>Please sort out your service levels Discovery!</p> <p> </p> <p>I look forward to some action here!</p>