1 reviews | Active since May 2016
I noticed that I have not getting fuel rewards and decided to query it. It was found that my card was not activated. My insurance had lapsed and I had it reinstated. Surely everything should have been reinstated. So basically I have been swiping my card since February and not collecting any fuel rewards. In this day and age why would anyone need to submit an sms to activate this service. Who wouldn't want cash back. This is a poor excuse. I have my card long so I don't have those instructions on the card. I need someone to contact me in this regard.
This is the response I received. Please note that in order for your Vitalitydrive fuel card to have been linked you would have had to send a sms with the word fuel, your id number and the last 10 digits of your Vitalitydrive card to 31347 as per the instructions on the front of the card. You could also have called in to our call centre and we would have linked the card for you. Should you have any further queries, please contact us on ***(select option 2 and option 2) or visit Www.discovery.co.za. Your reference number is: ********** 950.
Thank you for taking my call.
As discussed, we have escalated your concerns with our DQ Track Management Team. Feedback will be provided directly to you.
We apologise for any inconvenience that may have been caused.
Regards
Preveshen
Discovery Insure
Best regards,
Thank you for taking my call.
As discussed, we have escalated your concerns with our DQ Track Management Team. Feedback will be provided directly to you.
We apologise for any inconvenience that may have been caused.
Regards
Preveshen
Discovery Insure
Best regards,
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