Nightmare Claim- horrible service

I had an car incident on the 30 January 2022, and i submitted my claim to Discovery insure the same day and the following day i got an email from Sindiswa Mbuthuma to confirm receiving my claim and she will be the claim consultant. Only on the 17 February 2022 i got feedback that my claim was authorized and my car will go for repairs to DME Auto Body repairs in Vereeniging. The incident happen at Vaal Tollgate and i stay in Joburg, i didn't understand why they did not get a service provider that is in Joburg, i let that slide. Today is the 1st of April 2022 i still don't have my car back, i sent several emails asking for feedback but i always get false feedback from discovery insure. On the 1st of March 2022 i got a call from Pamela ***) advising the repairs on my car were completed and she will call me to tell me when to collect my car. I was shocked to here that i have to collect the car in Vereeniging. But she never called. On the 04 March i sent an email to Discovery Insure including their complaints department asking about the call and the status of my car, they never responded. I got a what's app message from the Repairs that they are waiting for parts, they have not started with the car. The repairs only started working on my car on the 8th March. Again i got a call from Pamela *** telling my car will be ready on the 25 March 2022, the same day of her call i got a WhatsApp message from DME repairs advising my car is being prepared for painting. To date 01 April 2022 my car is still being prepared for painting, Discovery insure has disappeared, they are not saying any thing. Its been 2 months of frustration, lack of communication from discovery, when they do communicate they give false update and still no car. To make things more worse i am expected to go collect a car in Vereeniging 85km away from my home Johannesburg, I'm don't know how they expect me to get there in town that I'm not even fami**** with. I decided to log a complaint with Short Term Insurance Ombudsman.