1 reviews | Active since Jan 2024
Nightmare Claim Experience
Discovery *** If I could give no stars I would. It is now 12 days since incident and 9 days, logging the claim. Both my front headlights were ****** deeming my vehicle unroadworthy for night time driving. There is also damage caused to vehicle body. I made numerous frustrating phone calls and emails to track the progress of my claim, with little to no feedback. To date, not one person, including the Claims Consultant in charge of my claim has contacted me telephonically to explain what is going on, all I get is automated emails. My vehicle is a 2016 (out of warranty) VW Polo TSi with 70 000km on the ODO and in almost perfect condition. It has a full service history with VW SA. Value +-R160K. I therefore find it unacceptable that being out of warranty to be the reasoning behind fitting second hand parts to my vehicle. Surely this will depreciate the value of my vehicle? This has also never been communicated with me. After all, I'm not paying a second hand premium. I am astonished by the pathetic service I didn’t receive and will contact the Ombudsman on this matter. As of today 23 Jan 2024, I've sent 5 emails, made 10 frustrating phone calls with no response. I will be taking my business elsewhere after this fiasco has been sorted
Your concerns have been received and we will escalate to our claims department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
Your concerns have been received and we will escalate to our claims department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
The experience thus far has been anything but exceptional, really was not expecting this level of service from Discovery. I appreciate your response and looking forward to a rapid outcome.
The experience thus far has been anything but exceptional, really was not expecting this level of service from Discovery. I appreciate your response and looking forward to a rapid outcome.
It is now 13 days since the incident, and I still have no idea what is going on? I honestly feel helpless.
The whole issue wasn’t the secondhand parts at first, I only found that out by chance later. As mentioned, I have never been informed about this 2009 ruling.
What is the guarantee on these parts and will it be exactly the same model part as was ******? Nobody has contacted me explaining the process. All the emails and calls was made by me and it is extremely frustrating.
Would you be happy with this level- and lack of service logging a claim?
It is beyond me that a client gets treated in this manner.
I am not in anyway being difficult or unreasonable, all Im asking for is to get the service from discovery I pay for.
It is now 13 days since the incident, and I still have no idea what is going on? I honestly feel helpless.
The whole issue wasn’t the secondhand parts at first, I only found that out by chance later. As mentioned, I have never been informed about this 2009 ruling.
What is the guarantee on these parts and will it be exactly the same model part as was ******? Nobody has contacted me explaining the process. All the emails and calls was made by me and it is extremely frustrating.
Would you be happy with this level- and lack of service logging a claim?
It is beyond me that a client gets treated in this manner.
I am not in anyway being difficult or unreasonable, all Im asking for is to get the service from discovery I pay for.