Nightmare 3rd party claim experience with discovery insure - pathetic customer service- no answers, no updates, no email replies

Absolute hell of an experience with 3rd party claim from Discovery. On 3rd July I was knocked by a discovery insure client and my car is completely totalled - panel beaters are charging R140k to fix everything. I’m now left without a car and also NO communication, no updates, no replies to my emails from discovery’s agents. The person who is dealing with my case, Nonhlanhla has been asked several times to contact me but never replies to my emails and never calls. I have managed to contact her only 1 time by chance and she said she’d be able to give me feedback in a few days - that was almost 2 weeks ago now. This is honestly the most pathetic experience. I’ve been calling everyday to get an update on my claim and EVERYTIME someone answers, all they have to say is “we are trying to contact our client”. I spoke to their client, who actually called them and so I know this is just a nonsense “update” they’re giving me to get me to back off. It’s been over a month now and I have no feedback. I don’t know what is happening with my claim/case. No one can give me any updates. Nonhlanhla is not getting back to me and not answering her emails. This whole process has been a nightmare. And I’m left without a car and no answers. Discovery insure is a pathetic excuse for an insurance company. Their agents are trained to be vague and give as little information as possible. This has just been a nightmare of an experience. I was just stopped at a red light when their client negligently drove into me - and now I’m the one having to suffer without a car. Discovery needs to do better for their 3rd party claims. Even if we’re not paying customers - we are innocent and deserve to be treated fairly and efficiently. After this whole experience, I have such a bitter feeling towards discovery - I have multiple products from you guys and now I’m considering changing to another company. I need my claim sorted out. This has been long enough now and all your documentation states that you aim to complete all claims within 20 business days. So stick to this as promise!!!