Next to useless - 22 days later - no service yet

<p>My very simple claim to have my windscreen replaced have been approved on 20 June. Today, 22 days later I am still waiting for a response on my numerous requests on a status update of my claim.</p> <p> </p> <p>When can I expect my windscreen to be replaced? What in the world do I have to do to get some service? I pay my premiums dilligently however when I expect the service that I pay such a high premium for Discovery is nowhere to be seen. You have even already deducted my excess from my EFA but you have not delivered any service!!</p> <p> </p> <p>Claim number ********** </p>