ES
Emma S
1 reviews | Active since Jul 2011
06 Jul 2023, 16:07
New Vitality Drive system is failing loyal clients
I am very disappointed in the new Vitality Drive rewards system. I have been on diamond status for many years receiving my 50% fuel cash back and now I only qualify for 20%. When I got through to the call center my call was dropped. The points on the Vitality Drive dashboard do not increase daily and it seems that Discovery don't even know how the points are allocated on the Driving Profile. I am seriously thinking of cancelling my insurance and household policy with Discovery.
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Emma S's updateReviewer Update
07 Jul 2023, 07:09Thank you for your response but it is of no comfort to me. The Discovery Drive app freezes the whole time and I am not getting my points for days where I do not drive. I also do not understand how I am penalised for distance points during the month when the guy at the call center said that these points are only determined at the end of the month. I do not trust the system and therefore I will be reconsidering at my car and household insurance service provider. I am really tired of Discovery "shifting the goal posts".
ES
Emma S's update07 Jul 2023, 07:09
Reviewer Update
Thank you for your response but it is of no comfort to me. The Discovery Drive app freezes the whole time and I am not getting my points for days where I do not drive. I also do not understand how I am penalised for distance points during the month when the guy at the call center said that these points are only determined at the end of the month. I do not trust the system and therefore I will be reconsidering at my car and household insurance service provider. I am really tired of Discovery "shifting the goal posts".