LV
Lauren V
1 reviews | Active since Jul 2024
23 Jul 2024, 09:40
New Customer, but already stopping my Policy!
Horrible service!!! My stove broke. Had numerous accredited electricians trying to fix it, but couldn't. Put in claim, as stove is not under warranty anymore. Technician came out, and now they are refusing to approve the claim due to electronic component failure and wear and tear?! Is this not what we pay insurance for? To cover an item, not in warranty, that you tried to fix, but couldn't??? Logged a complained, but they only came back with, sorry, we don't cover wear and tear. So what are we paying Discovery for??! Pathetic
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
23 Jul 2024, 09:49Good day Lauren,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Discovery Insure's reply23 Jul 2024, 09:49
Official
Good day Lauren,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
LV
Lauren V's updateReviewer Update
23 Jul 2024, 11:13No thank you. I do not wish to dispute. Discovery will come back in 30 days with the same old, sorry, but it's still rejected. We've contacted the necessary people at Discovery, and they also keep with sorry but it's been rejected response. Meanwhile I have a family to cook for without a stove??? If there was an electronic component failure due to us tampering with it, yes, them you had all right to reject our claim. The stove is out of warranty, and can't be insured ( according to Discovery ) so we just have to buy a new one, just like that. We had so many qualified electricians working on it, and putting in a claim was rast resort. Sorry, but will be taking our business to other insurer.
LV
Lauren V's update23 Jul 2024, 11:13
Reviewer Update
No thank you. I do not wish to dispute. Discovery will come back in 30 days with the same old, sorry, but it's still rejected. We've contacted the necessary people at Discovery, and they also keep with sorry but it's been rejected response. Meanwhile I have a family to cook for without a stove??? If there was an electronic component failure due to us tampering with it, yes, them you had all right to reject our claim. The stove is out of warranty, and can't be insured ( according to Discovery ) so we just have to buy a new one, just like that. We had so many qualified electricians working on it, and putting in a claim was rast resort. Sorry, but will be taking our business to other insurer.
Discovery Insure's replyOfficial
23 Jul 2024, 11:41Good day Lauren,
Your comment is noted and we are sorry that the claim did not produce favorable results for you.
Regards
Discovery Insure
Your comment is noted and we are sorry that the claim did not produce favorable results for you.
Regards
Discovery Insure
Discovery Insure's reply23 Jul 2024, 11:41
Official
Good day Lauren,
Your comment is noted and we are sorry that the claim did not produce favorable results for you.
Regards
Discovery Insure
Your comment is noted and we are sorry that the claim did not produce favorable results for you.
Regards
Discovery Insure