DN
Deon N
1 reviews | Active since Mar 2012
09 Dec 2019, 20:19
Never trust them if you are in an emergency
Our roof has started to leak 6 days ago. I have logged a call 5 days ago and said that the leak is getting worse I need urgent assistance, it's been 5 days of hell without anyone from Discovery calling. I have probably spent 2 hours on the phone, then I get excuses like "can't get hold of the service provider" or they have no power. The leak has now become a river so the damage is much worse then it would have been if they acted like they cared. Can't wait to move my policy..
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
10 Dec 2019, 12:06Good day Deon
Thank you for raising your concerns.
The matter has since been recognized and an alternative service provider appointed.
The team has advised that more information has been communicated with you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery insure
Thank you for raising your concerns.
The matter has since been recognized and an alternative service provider appointed.
The team has advised that more information has been communicated with you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery insure
Discovery Insure's reply10 Dec 2019, 12:06
Official
Good day Deon
Thank you for raising your concerns.
The matter has since been recognized and an alternative service provider appointed.
The team has advised that more information has been communicated with you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery insure
Thank you for raising your concerns.
The matter has since been recognized and an alternative service provider appointed.
The team has advised that more information has been communicated with you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery insure
DN
Deon N's updateReviewer Update
12 Dec 2019, 20:15Thank you for the effort in making things right, I accept that it's not the fault of Insure but rather the service provider. Appreciate the fact that a correspondent from the CEO's office called me to explain and went out of their way to improve the situation, made me felt that Discovery Insure cares. Happy with the resolution.
DN
Deon N's update12 Dec 2019, 20:15
Reviewer Update
Thank you for the effort in making things right, I accept that it's not the fault of Insure but rather the service provider. Appreciate the fact that a correspondent from the CEO's office called me to explain and went out of their way to improve the situation, made me felt that Discovery Insure cares. Happy with the resolution.