Never thought an insurance claim could be such a positive experience!

Item: Discovery Insure
Rating: 5
Author: Liza S

I've had an absolutely fantastic experience with Discovery Insure so far. I was in a car accident on Christmas Day and logging the claim on the app was quick and easy. Despite this happening over the Christmas/New Years period there has been minimal delays from their side. I went to the Discovery Menlyn assessors yesterday and they were so incredibly friendly and helpful, even helping me get my Vitality set up and doing the health checkup for me while my car was being assessed. As an added bonus, they even gave me a free screen protector for my phone!

My claims handler A****aker Williams from the Sandton branch has been there with me every step of the way with a professional yet personable approach, really going the extra mile for me on this.

Being in the insurance industry myself, I know that clients can so easily slip through the cracks but Discovery and especially A****aker has made me feel like a valued customer.

Helpful (0)

Replies (2)

Discovery Insure's replyOfficial

07 Jan 2022, 12:13

Good day Liza S

Thank you for your feedback, we value it highly. Working with clients like yourself make the hours in the office worthwhile and provide much needed encouragement to always give you the best experience.

Regards
Discovery Insure

Discovery Insure's reply07 Jan 2022, 12:13

Official

Liza S's updateReviewer Update

14 Feb 2022, 13:27

I wish to withdraw this review and I will be posting a negative one shortly. Abobaker Williams from Discovery Insure has now been ignoring my emails for two weeks, despite me emailing 4 times and eventually asking for the complaints procedure. Still no response to date. My car would have been fixed by now, but instead I am chasing Discovery daily with no joy. I wish I had waited before writing this good review, as clearly Abobaker's only goal was to get me to write a glowing review before ceasing all service delivery onwards. I am really disappointed that it has come to this and I am considering leaving Discovery for another insurer who will actually want my business.

Liza S's update14 Feb 2022, 13:27

Reviewer Update