CA
Carla A
1 reviews | Active since Jun 2016
05 May 2022, 13:14
NEVER insure anything with DISCOVERY! EVER!!
NEVER EVER insure anything with DISCOVERY!!!
Not only do they make you hold for 59 mins on your own airtime, they are completely unable to find their way out of the chaos they have created for themselves!!
If there was a negative rating system - i would use it.
Absolutely disgusting that they can take 7 weeks and counting for a simple claim and STILL not able to return a call or authorise anything.
DISCOVERY, you should hang your head in shame!!!
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Carla A's updateReviewer Update
05 May 2022, 15:23Good day,
That was over a week ago and I had to submit it for the 2nd time before it was forwarded. I was told that Andre would call me back within 3 working days!!
As for the "inconvenience you have caused" this doesn't begin to cover it.
What about the 59 mins of my airtime?
What about the 7 weeks I am still waiting?
What about all the numerous calls I am waiting for to be returned?
What about the extension of the car hire?
What about the refund of the premium for the vehicle for the last 2 months?
NO ONE ever answers anything and your so called apology is unfortunately no longer acceptable as your shocking lack of service just continues, which means there is no value on your automated responses!
That was over a week ago and I had to submit it for the 2nd time before it was forwarded. I was told that Andre would call me back within 3 working days!!
As for the "inconvenience you have caused" this doesn't begin to cover it.
What about the 59 mins of my airtime?
What about the 7 weeks I am still waiting?
What about all the numerous calls I am waiting for to be returned?
What about the extension of the car hire?
What about the refund of the premium for the vehicle for the last 2 months?
NO ONE ever answers anything and your so called apology is unfortunately no longer acceptable as your shocking lack of service just continues, which means there is no value on your automated responses!
CA
Carla A's update05 May 2022, 15:23
Reviewer Update
Good day,
That was over a week ago and I had to submit it for the 2nd time before it was forwarded. I was told that Andre would call me back within 3 working days!!
As for the "inconvenience you have caused" this doesn't begin to cover it.
What about the 59 mins of my airtime?
What about the 7 weeks I am still waiting?
What about all the numerous calls I am waiting for to be returned?
What about the extension of the car hire?
What about the refund of the premium for the vehicle for the last 2 months?
NO ONE ever answers anything and your so called apology is unfortunately no longer acceptable as your shocking lack of service just continues, which means there is no value on your automated responses!
That was over a week ago and I had to submit it for the 2nd time before it was forwarded. I was told that Andre would call me back within 3 working days!!
As for the "inconvenience you have caused" this doesn't begin to cover it.
What about the 59 mins of my airtime?
What about the 7 weeks I am still waiting?
What about all the numerous calls I am waiting for to be returned?
What about the extension of the car hire?
What about the refund of the premium for the vehicle for the last 2 months?
NO ONE ever answers anything and your so called apology is unfortunately no longer acceptable as your shocking lack of service just continues, which means there is no value on your automated responses!