Nearly ****med

My tablet broke. I have phoned Discovery Insure on the 4th of July 2018, and spoke to Mlondi Nhlema. He was very friendly and helpful and arranged with New World for a new tablet. All well. I received the tablet the next day, and it wasn't up to standard. I discovered that Mr Nhlema opted for the lowest range and cheapest tablet that he could find. My tablet was insured for R3799 and Discovery only paid around R1600 for this cheap tablet. It took 30 minutes to start and when you open any app it will bomb. I e-mailed Mlondi with my complaint and he ignored me (got a read receipt). I took it further with New World and they made arrangement with Discovery to pay out the right amount. I can not help to wonder how many people get ****med with a payout/product much less than they were covered for. I wish I could rate Mr Nhlema less than 0.