Nearly 3 months.....

I am not happy with Discovery Insure and how they have handled my claim from the word go! Nearly 3 months later and I'm still waiting on my car ....... So it started with an accident, and in life these things happen otherwise their no will be no point in having insurance cover anyway. It started with me and my colleague sitting on the N2 highway for over 2 hours waiting for a tow truck to come fetch my car. Can you imagine, 2 females sitting in a car on a very busy and dangerous highway! We felt like sitting ducks. Anyway, car was taken away to some assessment place in Bellville. Then I hear nothing, had to phone to ask what the next step was. Accident reported to police station and all documents submitted. About 2 weeks passed when I finally heard that the damages were assessed and repairs were approved, seriously approved, whatever that means, off course it had to be repaired that's why I've got insurance. Repairs were then awarded by CK Coachworks, another nightmare in its own, and car was taken to them for repairs. When I found out that CK Coachworks was doing the repairs I wasn't happy because they don't have a very good reputation. I emailed Discovery asking them not to send my car to CK Coachworks, but as I've come to learn later, they just don't bother to get back to you. I've had to make contact with them every step of the way. And off course, now it's waiting for the car parts...... which supposedly only arrived 3 weeks or so later. Now the repairs started, yeah I was happy! We're now at the middle of August, accident happened 29 June. Finally received a call from CK Coachworks that my car is repaired and can be collected. Upon collection, got into my car, didn't even get out of their workshop and some coolant light comes on. Ok so now what...? Then they realized that they didn't bleed the car..... back to the mechanic it goes. Then as I've come to accept, you hear nothing unless you make contact. Next problem on car, head gasket blew! And off course the whole process starts again. CK won't repair until Discovery has assessed and approved. All the while my car is not in my possession since the day of the accident, but I was asked to explain why the gasket blew. Seriously!!! So I'm back to waiting, assessor clearly didn't do their job because they missed out on certain things that was damaged on car. repairers don't know how to repair cars, because whatever these 2 parties failed to see was the extend of the damages and in turn created even more damages because of their oversight. Meanwhile Discovery doesn't know what they're doing. and can't give me answers. It been one thing after the other with no answers. And then yesterday I receive a call from Aubrey who now handles my file, he in turned promised to phone me back. Needless to say, still waiting. The only person at Discovery who has tried to help me in all this was Lohan Burger, and I thank him for that. But I still don't have answers and all I want is my car back.