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andrewc A

1 reviews | Active since Nov 2016

24 Nov 2016, 13:10

Natasja Badenhorst : World Class service , world class people , It can only be Discovery

<p>I had the unfortunate experience of having an accident with a very prized vehicle of mine. I called in and was attended to by the most amazing , empathetic and efficient proffessional that i have ever came accross. from the word go Natasja ensure that all was taken care of and that i was assured all will be ok. She sent through another amazing soul in the form the tow truck guy , Mr Deven Govender of Roshans Towing - he was at the tow site within 15 minutes of having spoken to Natasja. The care and diiligence that he practice was out of this world. This gave me a much relief that the car was in good hands . The car was then taken to another world class place , Techno star durban . Another amazing guy by the name of Dawood called me within one hour of the car being towed , assured me its been taken the best care of and that all will be ok. this helped in assuring me that my prized vehicle was in the best possible hands , the repair shop quoted me on monday , Discovery assessors assessed on tuesday , authorisation was given on thursday , i was given a merecedes benz c class as a courtesy car as my car that went was also a mercedes , I got to go back to business as usual and my mind set at ease all because of Natasja and the amazing service providers she arranged as mentioned above. I wish Natasja , Deven and Dawood gods choicest blessings in all their days to come. these guys know how to do business and what service is about. I would highly recomend Discovery Insure, Roshans Towing , Techno Star Durban to anyone looking for the greatest service, proffessionalism and effeciency possible in RSA. It will be a long time until someone tops this experience for me , Looking forward to the return of my pride and joy in all her orginal beauty , all thanks to these wonderful people . Stay blessed all , Andrew</p>

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Replies (2)
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andrewc A's update24 Nov 2016, 13:23
Reviewer Update

(sorry , this was to be a 5 star rating but appearing as 4 in error , trying to edit it but unable to successfully ,this is my 1st time on hellopter , not sure how to edit , I would give 10 stars if it was a selectable option)

Discovery Insure
Discovery Insure's reply24 Nov 2016, 14:46
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

We will be sure to share it with Natasja and the rest of the team.

Regards,

Sakhe

Discovery Insure