Mysterious debits
<p>Discovery is yet to explain why they have debited certain amounts off my account in December 2016 and January 2017, amounts outside my premium and on different dates than that of my premium. When I enquired I was told discovery would never do that and asked to send my bank statement which i did in December and almost 2 month later there is still no news. Oh well so long...</p>
Thank you for bringing this to our attention.
We received your bank statement on 23 December 2016, with this query referred to our finance team on the same day.
The query was resolved on the 28 December 2016, and the refund for the premium done 5 January 2017.
We apologise for the inconvenience incurred, but we made sure to investigate and resolve the issue in haste fashion once reported to us.
Regards,
Thabani
Discovery Insure
Thank you for bringing this to our attention.
We received your bank statement on 23 December 2016, with this query referred to our finance team on the same day.
The query was resolved on the 28 December 2016, and the refund for the premium done 5 January 2017.
We apologise for the inconvenience incurred, but we made sure to investigate and resolve the issue in haste fashion once reported to us.
Regards,
Thabani
Discovery Insure