My window glass still not replaced after 5 days

Was on a smash and grab last Wednesday night and immediately used the discovery app to load claim. App responded with reference as I lost everything on my handbag and had no airtime. Waited for call from Discovery whole Thursday anf Friday I went online and no claim. Had to log claim again.<br> <br> Got help but they couldn't fix my glass as company does not work weekends. Monday get a call for autoboys pretoria. They are supposed to come to me but this guy suggests that they need me to take car to them. <br> <br> I try to explain im not fami**** with Pretoria. Had to drive 23 km and only to find toll gates had no cash with me, asked and had to drive back to work.<br> <br> Call them again they pitch at work with non yinted window and I call insurance to confirm but guy calls office and now they will give me voucher to put tint myself. What a hustle it had been for me.I now drive arround with a broken window. Can't go anywhere. Why am I paying insurance for then if I am not assisted at all. Had to request car hire but Dee Dee could not h3lp. Today I left car at home and took taxi. Who is going to refund me.. this trauma is really uncalled for