1 reviews | Active since Mar 2011
My rewards are wrong for the 4th month running
<p>My discovery drive points are wrong for the 4th month running and once again I have the wrong percentage of rewards given to me.</p> <p><br />I have called to report the latest instance of this issue about 2 weeks ago but it has still not been rectified.</p> <p> </p> <p>It has been raised every month since August 2016 and regardless of all the promises I am made, this always seems to be an issue. I will probably be sending the same complaint next month as well because they have no clue how to sort it out.</p> <p>Very disappointed by the poor attempt to sort out this issue for me.</p>
Thank you for your comment.
Please accept our sincere apologies for the issues experienced. The points error has been rectified and you will not see this again forward.
You will note a increase in payment for the next cashback run this is due to backdated rewards calculations.
Regards
Discovery Insure
Thank you for your comment.
Please accept our sincere apologies for the issues experienced. The points error has been rectified and you will not see this again forward.
You will note a increase in payment for the next cashback run this is due to backdated rewards calculations.
Regards
Discovery Insure
