My premium refund
My good people stay away from this company they will sell you just lies when its time to pay its just xcuses, more over the cash back on fuel, till today nothing has been paid and then i told them i want a refund on my premiums because thie policy was sold on lies, but they refuse, they never gave me any service so i paid just mahala rather go with santam they are the best,you get what you pay for discovery is f@#$$ up mxm, polocy number:*** Cell ***
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Replies (9)0
Replies (9)
Discovery Insure's replyOfficial
27 Nov 2025, 12:45Good day Sydney
Thank you for reaching out to us with your concerns. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us with your concerns. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply27 Nov 2025, 12:45
Official
Good day Sydney
Thank you for reaching out to us with your concerns. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for reaching out to us with your concerns. We'll refer your query to the relevant team and revert with feedback as soon as possible.
Regards
Discovery Insure
's updateReviewer Update
01 Dec 2025, 11:04Still waiting for a reply or feedback as always
's update01 Dec 2025, 11:04
Reviewer Update
Still waiting for a reply or feedback as always
Discovery Insure's replyOfficial
01 Dec 2025, 11:29Hi Sydney
We referred this to the FGro team and asked that they pull your sales calls to determine how the policy was sold to you. They're a separate Broker house and we don't have direct access to their calls so it does take a bit longer to investigate concerns such as yours. We'll update you with the findings as soon as we have any feedback from them.
Regards
Discovery Insure
We referred this to the FGro team and asked that they pull your sales calls to determine how the policy was sold to you. They're a separate Broker house and we don't have direct access to their calls so it does take a bit longer to investigate concerns such as yours. We'll update you with the findings as soon as we have any feedback from them.
Regards
Discovery Insure
Discovery Insure's reply01 Dec 2025, 11:29
Official
Hi Sydney
We referred this to the FGro team and asked that they pull your sales calls to determine how the policy was sold to you. They're a separate Broker house and we don't have direct access to their calls so it does take a bit longer to investigate concerns such as yours. We'll update you with the findings as soon as we have any feedback from them.
Regards
Discovery Insure
We referred this to the FGro team and asked that they pull your sales calls to determine how the policy was sold to you. They're a separate Broker house and we don't have direct access to their calls so it does take a bit longer to investigate concerns such as yours. We'll update you with the findings as soon as we have any feedback from them.
Regards
Discovery Insure
's updateReviewer Update
01 Dec 2025, 15:04I spoke to Fgro regarding my refunds of all my premiums and then they reffered me to Discovery for my refund dont sell loes please
's update01 Dec 2025, 15:04
Reviewer Update
I spoke to Fgro regarding my refunds of all my premiums and then they reffered me to Discovery for my refund dont sell loes please
Discovery Insure's replyOfficial
01 Dec 2025, 15:32They are correct, as it's our insurance policy, we are responsible for all the finance, administration, claims, etc. However, since they sold the policy to you, in order for us to make an informed decision, we still need to wait for their records of the sale.
Discovery Insure's reply01 Dec 2025, 15:32
Official
They are correct, as it's our insurance policy, we are responsible for all the finance, administration, claims, etc. However, since they sold the policy to you, in order for us to make an informed decision, we still need to wait for their records of the sale.
Discovery Insure's replyOfficial
05 Dec 2025, 15:16Good day Sydney
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As previously mentioned, we were awaiting feedback from FGro about what was discussed by them on their sales calls with you. After listening to all the calls you had with them during the sale, they confirmed that at no point were you advised of guaranteed monthly cashbacks on Vitality Drive. They’ve advised that our Vitality Drive program was correctly explained during those calls and, when they made an error, they actually called you to correct the information.
Based on the above, and the fact that you had comprehensive vehicle insurance for the time you were with us, we will not be considering refunding any of your premiums. You are welcome to request copies of all the calls you had with FGro if you would like to listen to the recordings yourself.
We realise this is not the outcome you would have liked but our decision remains final in that we will not be refunding you.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As previously mentioned, we were awaiting feedback from FGro about what was discussed by them on their sales calls with you. After listening to all the calls you had with them during the sale, they confirmed that at no point were you advised of guaranteed monthly cashbacks on Vitality Drive. They’ve advised that our Vitality Drive program was correctly explained during those calls and, when they made an error, they actually called you to correct the information.
Based on the above, and the fact that you had comprehensive vehicle insurance for the time you were with us, we will not be considering refunding any of your premiums. You are welcome to request copies of all the calls you had with FGro if you would like to listen to the recordings yourself.
We realise this is not the outcome you would have liked but our decision remains final in that we will not be refunding you.
Regards
Discovery Insure
Discovery Insure's reply05 Dec 2025, 15:16
Official
Good day Sydney
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As previously mentioned, we were awaiting feedback from FGro about what was discussed by them on their sales calls with you. After listening to all the calls you had with them during the sale, they confirmed that at no point were you advised of guaranteed monthly cashbacks on Vitality Drive. They’ve advised that our Vitality Drive program was correctly explained during those calls and, when they made an error, they actually called you to correct the information.
Based on the above, and the fact that you had comprehensive vehicle insurance for the time you were with us, we will not be considering refunding any of your premiums. You are welcome to request copies of all the calls you had with FGro if you would like to listen to the recordings yourself.
We realise this is not the outcome you would have liked but our decision remains final in that we will not be refunding you.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As previously mentioned, we were awaiting feedback from FGro about what was discussed by them on their sales calls with you. After listening to all the calls you had with them during the sale, they confirmed that at no point were you advised of guaranteed monthly cashbacks on Vitality Drive. They’ve advised that our Vitality Drive program was correctly explained during those calls and, when they made an error, they actually called you to correct the information.
Based on the above, and the fact that you had comprehensive vehicle insurance for the time you were with us, we will not be considering refunding any of your premiums. You are welcome to request copies of all the calls you had with FGro if you would like to listen to the recordings yourself.
We realise this is not the outcome you would have liked but our decision remains final in that we will not be refunding you.
Regards
Discovery Insure
's updateReviewer Update
06 Dec 2025, 07:30Ok, what you are saying is just to shy away from the truth, please forward me the recordings that i can put it here so that everyone can listen to them, because the policy was sold based on loes and they never called me back to correct anything i was calling for my refund, the vitality drive was for incident end emergencies thats what they told me nothing to do with fuel cashback, when i complaint about not receiving my cashback now they told me about thus devuce and you must only use a shell garage which i told thwm we dont have,but anyway i am waiting for the recordings. People Discovery is just a bunch of ****** will promise you anything and deliver nothing stay away please.
's update06 Dec 2025, 07:30
Reviewer Update
Ok, what you are saying is just to shy away from the truth, please forward me the recordings that i can put it here so that everyone can listen to them, because the policy was sold based on loes and they never called me back to correct anything i was calling for my refund, the vitality drive was for incident end emergencies thats what they told me nothing to do with fuel cashback, when i complaint about not receiving my cashback now they told me about thus devuce and you must only use a shell garage which i told thwm we dont have,but anyway i am waiting for the recordings. People Discovery is just a bunch of ****** will promise you anything and deliver nothing stay away please.
Discovery Insure's replyOfficial
08 Dec 2025, 09:54Good day Sydney
In accordance with POPIA, all call requests have to be made through our Compliance team. You can find the relevant online forms that you need to complete by clicking on the following link:
https://privacyatdiscovery.my.onetrust.com/webform/5d2f1bc5-926c-45ea-bc0c-a0e7f4fba94e/f7c61dc7-e2ce-4ff4-9b0a-ee02a1ee7e25
Regards
Discovery Insure
In accordance with POPIA, all call requests have to be made through our Compliance team. You can find the relevant online forms that you need to complete by clicking on the following link:
https://privacyatdiscovery.my.onetrust.com/webform/5d2f1bc5-926c-45ea-bc0c-a0e7f4fba94e/f7c61dc7-e2ce-4ff4-9b0a-ee02a1ee7e25
Regards
Discovery Insure
Discovery Insure's reply08 Dec 2025, 09:54
Official
Good day Sydney
In accordance with POPIA, all call requests have to be made through our Compliance team. You can find the relevant online forms that you need to complete by clicking on the following link:
https://privacyatdiscovery.my.onetrust.com/webform/5d2f1bc5-926c-45ea-bc0c-a0e7f4fba94e/f7c61dc7-e2ce-4ff4-9b0a-ee02a1ee7e25
Regards
Discovery Insure
In accordance with POPIA, all call requests have to be made through our Compliance team. You can find the relevant online forms that you need to complete by clicking on the following link:
https://privacyatdiscovery.my.onetrust.com/webform/5d2f1bc5-926c-45ea-bc0c-a0e7f4fba94e/f7c61dc7-e2ce-4ff4-9b0a-ee02a1ee7e25
Regards
Discovery Insure
's updateReviewer Update
15 Jan 2026, 16:57Still waiting on a reply from you bit all lies i will go public now i want my money, i paid for nothing
's update15 Jan 2026, 16:57
Reviewer Update
Still waiting on a reply from you bit all lies i will go public now i want my money, i paid for nothing