My Phone no longer works

It seems Discovery is only responsive when you write about them on Hello Peter as I have been emailing them for over 2 weeks to resolve query and nobody has gotten back to me.

I was insured with Discovery for the past 4 years and in January this year, I made a claim for my cellphone as the glass on the back had been damage. I was referred to The Real Repair Company who fixed the rear casing of my phone but as a result, my lock button stopped working.

I thereafter contacted both Discovery and the Real Repair Company about this and Discovery did not contact me, however the repair company advised they needed to get the original rear casing of my phone to fix this issue. They got the original casing, which did not work and they had to order new casing.

I again went back in June and they fixed the issue, however a month later I have even bigger issues with the device. It switches off for long periods and again the lock button has stopped working.

I have been in contact with discovery about this asking what the warranty on repairs is as I have an even bigger problem on my hands than broken glass at the moment, I have a device that does not work. I have been emailing them since 12 July with no response.