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Craig C

1 reviews | Active since Dec 2016

13 Dec 2016, 16:30

My first time...

<p>Coming straight out of varsity and into the real world can be an extreme wake-up call for anyone whose never had to deal with having to take out health insurance, life cover or even just submitting their first tax return!</p> <p>Recently, I was placed into a situation where by I NEEDED to purchase a vehicle. Little did I know that when borrowing money from the bank, the vehicle may not leave the premises until the buyer has proven that he/she has full comprehensive car insurance on said vehicle.</p> <p>So my daunting quest of finding an affordable insurer began. I reluctantly contacted Discovery Insure to inquire about their various products. Now, I say reluctantly because I assumed that they would be hellishly expensive... But I was happily proven wrong! I spoke with a gentleman by the name of Vusi from their sales team and from the get go, it has been a great experience. You see, I have a very tight budget that I needed to stick towhoch other vendors ignored. Vusi however, seemed to really understand this. He worked his magic and managed to get me a premium that I could afford and have piece of mind that my car is in safe hands. On that note, the contract with Discovery is much lower than some of the major competitors.</p> <p>This is not where my story ends though. There was an issue where by my vehicle will have only be collected later this week. Discovery Insure requests that a pre-inspection of the vehicle is performed and submitted within 5-days from that date the car was collected otherwise your cover is downgraded to third party. I eagerly confirmed with Discovery that the car would be collected earlier than I had anticipated. I was informed that delivery would be delayed and that I would fall out of this 5-day window, panic struct.</p> <p>I contacted Discovery and was helped by Marc Kuypers. Marc was extremely insightful and managed to resolve my situation within minutes. I could note have asked for a more understanding and capable consultant.</p> <p> </p> <p>I would like to extend my sincerest thanks Discovery, especially to Vusi and Marc, for their unwaivering work ethic. I hope my relationship with this company continues to be a positive one and I would recommend them to anyone who is looking for great customer service.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Dec 2016, 18:11
Official

Thank you for taking the time to let us know how you feel. We appreciate your business and truly want to make your experience pleasant at all times.

We recommend that you go through the Plan Guide, Vitalitydrive benefits and all benefits to ensure that you do not miss out on the exceptional benefits the plan comes with, like car hire at an optional added premium.

Marc and Vusi will be delighted to receive your compliment.

Regards,
Sekgobola
Discovery Insure

Best regards,