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roxannenorton R

1 reviews | Active since Apr 2017

13 Apr 2017, 10:51

MY 2017 STARTED WITH A BANG, BUT DISCOVERY INSURE WAS THERE ALL THE WAY!!

<p>I landed up in the hospital over my vacation holiday entering 2017. Terrible holiday experience but discovery health stood by and paid all the hospital bills. Meanwhile back home my house is water damaged by the exorbitant amount of rains experienced. We get home from our holiday, laid a claim there, and voila, Discovery comes to the rescue. 2 weeks later my geyser bursts and once again they assist us with a smile. Forgot to mention, lightning struck my house before the holiday, and my brand new alarm system got damaged, and Discovery immediately assisted. And just when you thought it’s all over, I hit a huge pothole and Discovery Insure calls me to find out if everything is OK, as my car sent a distress signal from their tracking device from the huge knock it took. Rim buckled and the car is towed away to be repaired. SO A HUGE THANK YOU TO DISCOVERY FOR ALL THAT YOU HAVE DONE. I HAVE NEVER HAD TO CLAIM THIS MUCH ALL IN ONE GO, EVER!! MY PREMIUMS DID NOT INCREASE AND I'M RELIEVED. My overall experience is GOOD (4 stars) only because the service provider that they appointed to fix my vehicle, did not do such a great job, and I'm dealing with that through their complaints department. A suggestion for Discovery to give their clients an opportunity to get competitive quotes, as I'm sure people have a preference to who they want to use. Another important aspect is the location of the service provider chosen by Discovery- If a Client lives in Midrand, why not find a company in Woodmead /Midrand or Centurion to assist- rather than inconvenience the Client, to drive all the way to and from Pretoria to the Service provider to resolve issues.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Apr 2017, 14:32
Official

At Discovery Insure, it’s important to us that you are always pleased with the service and value we offer.

Thank you for the compliment.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representatives feel great when clients send us words of praise.

Thank you for the suggestions as well, we will take them under consideration, to help improve the service further.

Regards,

Sakhe

Discovery Insure