MVA - Assessor delaying process

I am writing this a new customer to Discovery Insure. I previously was with Dial Direct so I am writing this purely from an experience point of view thus far. My experience with Dial Direct with car insurance claims was extremely smooth and I never experienced any issues.

My car is a Motor Vehicle accident on Tuesday 30 May 2023, where someone drove into my vehicle. I contacted Discovery and the vehicle was towed with relative ease and no issues. My frustration now comes about with regards to the assessor.

Note, my car was towed early afternoon of the 30 May 2023 and Disocvery was informed of this. I ended up phoning Discovery on the morning of 1 June, to find out an assessment was not even booked for the vehicle to be assessed. The assessment was booked on 2 June with the location of the Vehicle and everything.

I think receive a notification on 5 June stating the assessor requested the Vehicle to be moved and the assessment was cancelled. This is now where my issue lies: 1) The Assessor Knew the location of the Vehicle for assessment, so why was it not requested the Vehicle be moved sooner? 2) The Vehicle was only moved to the "new location" per the assessoron Friday 2 June @17:22 (Per the tracker in my car). Thus meaning it was COB Friday and no assessment was likely going to occur on the weekend. In my opinion the assessor should have requested on 1 June already to have the vehicle moved to the desired location.

It is now 6 June. My assessment has been cancelled and I have not recieved updated communication on the status of an assessment. This is now 1 full week after the accident has occured.

I have contacted Discovery and they have esculated the situation as high priority since yesterday but no new information today so how high priority could it really be?

My issue here is if I had envoked my care hire option with Discvoery last week (Valid for 30 days) - That would actually have been that an entire week has passed, 7 Days of which nothing has happened with my Vehicle from an assessment or repair point of view, apart from moving the vehicle from a different location.

I would like to emphasis that this review is NOT a reflection on the person assisting with this claim but rather an issue with the process and controls at Discovery and the various assessors they use. I would appreaciate that this be escualted at that my car be assessed as soon as possible