MULTIPLE INSTANCE OF POOR SERVICE & CUSTOMER CARE AND PURE ARROGANCE FROM DISCOVERY

1. I processed a claim for a windscreen replacement. Discovery approved the claim and got PG Glass to offer me an inferior low qrade cheaper windscreen. I refused and requested a OE/OEM windscreen. Discovery then rejected my request, only for them to get back to me and tell me that the low grade cheaper windscreen is not manufactured for my vehicle. PG Glass then replaced my windscreen that Discovery approved, however the HUD does not reflect correctly. The incorrect windscreen was ordered. I immediately called Discovery, they spoke to the PG installer wo advised that the windscreen was not a HUD windscreen/poor quality glass. The consultant advised that Discovery would get back to me, but needed MANAGMENT approval to get the CORRRECT windscreen. Its 5 days now, and NO RESPONSE from Discovery, except 2 SMS messages advising that the installation of windscreen is complete. Today I spEnt 20 min on HOLD..and was transferred from 1 department to another without ANY HELP.

2. Apple watch replacement : >2 month to replace. Discovery attempted repairing a non repairable watch and I had to go back and forth to the store to collect and drop off this watch 5 times...Was even told that the battery was faulty and I had to pay for a new battery. Eventually, watch was replaced as much cost and time to me.

3. Tire Blow Out while on holiday with family: Was told that no towtrucks available, that had to drive to nearest town40km away. On request for rental vehicle to get home, was told that I cannot leave the province i was in with rental vehicle. No offer to process a pothole claim, due to bad roads. I opted to drive to the nearest town (40km away), find a 20inch a temp tyre, drive to resort and next day order a new tyre and have mag wheel repaired in Nelspruit all at my own cost.

3, Policy detail not updated. I updated policy details and removed items off my policy. This did not happen and I was being charged for items removed from my policy. When I discovered this I called Discovery and requested an explanation as to what happened, as well as a copy of my telephone conversation requesting policy changes. In addition a refund of the monies taken for items removed off my policy, Its been over 6 MONTHS now and NO FEEDBACK/NEWS from Discovery.

4. Another apple watch replacement: Claim was approved for replacement after weeks of follow up.. Watch insured for R6000. Discovery offered R4000. I accepted. Voucher received for 3250, I rejected voucher due to fact that item was loaded onto vault. My email and calls to Discovery were ignored. I requested to talk to a supervisor, who refused to talk to me. Eventually emailed the supervisor (Tatum van Staden) with nor response form her or the claims administrator. Called numerous times and insisted that item was on my locker. When i relooked at my locker, the item was removed, together with other items in my locker. I insisted and requested that Discovery check with their IT department that the item was loaded, provided the date when I loaded the item. Eventually, weeks later, Discovery agreed that the items were loaded and deposited the access in to my bank account without my consent. I would have preferred a voucher for the difference in replacing the watch, which I requested via email. I now had to call Discovery back as the price of the watch had changed and now I needed a another voucher. I am still waiting a reply to my email form Tatum van Staden as to what happened to my locker.

Frustration beyond frustration dealing with Discovery Insure. Be warned....I've heard from fairer skinned friends that their items (apple watch was replaced in 2 days, and that they received vouchers that allowed them to buy their watch plus and an accessory. This to me seems indiscriminate behaviour from Discovery.

My emails to Discovery are not rep****, my request for rejection of OE windscreen rejected without any explanation (Explanation : MANGEMENT REJECTION, my request for return calls from supervisor not done, apparently had a sore throat and still has after weeks,

I was stupid by switching my insurance form a cheaper better service provider to Discovery, I will be switching back again.