Multiple Follow Up. No Resolve.

Iv had to follow up multiple times for the claims team to send me proof of payment of the settlement made towards my claim. Iv explained I need this in order to cancel the extended maintenance plan on a car they have written off. My last follow up was on Monday, I was told by the consultant I’ll have it Tuesday the next day. It’s Friday and I’m still waiting and having to follow up once again. There is probably no urgency on their part because I’m no longer a client since the cover was canceled after the car was written off. Had to follow up multiple times during the claims process as well.