Mr Peter Rankhathali an asset to Discovery in an otherwise mediocre claims system

After dealing with a traumatic car write-off, I was a bit disappointed in the time it took for the claim to be settled. The car was only assessed a week after the accident and after multiple calls, there was still no answer to some of my questions. It also seemed like there were disconnects as I was asked for information after it had already been provided. There were also damages deducted (to the value of around 7% of the car’s value) for a written-off vehicle? Once Mr Peter Rankhathali was assigned, the claim started progressing at a better speed and he was quick to respond to queries. Advice: Assign competent claim managers from the start.