RR
Rachel R
1 reviews | Active since Feb 2013
04 Feb 2026, 10:55
Moving my car insurance to Discovery car insurance
Such a terrible experience making this move. Firstly my personal information was captured wrong, from my surname, to my ID number, to the start date of my policy, that i am left picking up the pieces of ammending all of this and the consultant who assisted me is nowhere to be found because "he closed a deal" Where is the customer experience in this? i have sent emails asking that i get a call back so he can correct this mess and have not received one back. TERRIBLE CUSTOMER SERVICE!
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
04 Feb 2026, 11:04Good day Rachel
We're so sorry to hear of your experience and will be looking into your concerns. Someone from our team will be reaching out to you to get some more information in order to assist you further.
Regards
Discovery Insure
We're so sorry to hear of your experience and will be looking into your concerns. Someone from our team will be reaching out to you to get some more information in order to assist you further.
Regards
Discovery Insure
Discovery Insure's reply04 Feb 2026, 11:04
Official
Good day Rachel
We're so sorry to hear of your experience and will be looking into your concerns. Someone from our team will be reaching out to you to get some more information in order to assist you further.
Regards
Discovery Insure
We're so sorry to hear of your experience and will be looking into your concerns. Someone from our team will be reaching out to you to get some more information in order to assist you further.
Regards
Discovery Insure
Discovery Insure's replyOfficial
04 Feb 2026, 11:34Good day Rachel
We called you on the number provided to discuss your concerns but were unable to reach you. If you would kindly let us know of a convenient time for us to call or DM us your policy number, we'd like to look into this further.
Regards
Discovery Insure
We called you on the number provided to discuss your concerns but were unable to reach you. If you would kindly let us know of a convenient time for us to call or DM us your policy number, we'd like to look into this further.
Regards
Discovery Insure
Discovery Insure's reply04 Feb 2026, 11:34
Official
Good day Rachel
We called you on the number provided to discuss your concerns but were unable to reach you. If you would kindly let us know of a convenient time for us to call or DM us your policy number, we'd like to look into this further.
Regards
Discovery Insure
We called you on the number provided to discuss your concerns but were unable to reach you. If you would kindly let us know of a convenient time for us to call or DM us your policy number, we'd like to look into this further.
Regards
Discovery Insure
Discovery Insure's replyOfficial
10 Feb 2026, 14:18Good day Rachel
Thank you again for taking the time to speak with us about your concerns and providing all the information you did. As discussed, we're looking into the issues around the incorrect address and premium and will revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you again for taking the time to speak with us about your concerns and providing all the information you did. As discussed, we're looking into the issues around the incorrect address and premium and will revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply10 Feb 2026, 14:18
Official
Good day Rachel
Thank you again for taking the time to speak with us about your concerns and providing all the information you did. As discussed, we're looking into the issues around the incorrect address and premium and will revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you again for taking the time to speak with us about your concerns and providing all the information you did. As discussed, we're looking into the issues around the incorrect address and premium and will revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
19 Feb 2026, 08:55Good day Rachel
Thank you again for speaking with us yesterday and for your patience while we looked into your concerns. As requested, we've activated the quote with your corrected home address and, as confirmed, the price increase is 44c.
Your plan is set to start on 1 March so please remember to visit any TWT for your Vitality Sensor, Vitality Drive card and to complete your vehicle pre-inspection. Again, please accept our apologies for the incorrect information being previously captured on your policy.
Regards
Discovery Insure
Thank you again for speaking with us yesterday and for your patience while we looked into your concerns. As requested, we've activated the quote with your corrected home address and, as confirmed, the price increase is 44c.
Your plan is set to start on 1 March so please remember to visit any TWT for your Vitality Sensor, Vitality Drive card and to complete your vehicle pre-inspection. Again, please accept our apologies for the incorrect information being previously captured on your policy.
Regards
Discovery Insure
Discovery Insure's reply19 Feb 2026, 08:55
Official
Good day Rachel
Thank you again for speaking with us yesterday and for your patience while we looked into your concerns. As requested, we've activated the quote with your corrected home address and, as confirmed, the price increase is 44c.
Your plan is set to start on 1 March so please remember to visit any TWT for your Vitality Sensor, Vitality Drive card and to complete your vehicle pre-inspection. Again, please accept our apologies for the incorrect information being previously captured on your policy.
Regards
Discovery Insure
Thank you again for speaking with us yesterday and for your patience while we looked into your concerns. As requested, we've activated the quote with your corrected home address and, as confirmed, the price increase is 44c.
Your plan is set to start on 1 March so please remember to visit any TWT for your Vitality Sensor, Vitality Drive card and to complete your vehicle pre-inspection. Again, please accept our apologies for the incorrect information being previously captured on your policy.
Regards
Discovery Insure