DB
Diane B
1 reviews | Active since Dec 2013
11 Apr 2024, 13:08
Motor vehicle claim lasting 5 months
Claim number ***
Our motor claim is now going on for 5 months with Discovery, we have to continuously call them and the panelbeater for feedback, no one has the courtesy to follow up with the service provider they use and care less about informing us. Even after posting the concern on Twitter, there is no feedback. A request was made for Discovery to provide assistance with a courtesy car while they decide to complete fixing my car but there is no response. No one takes accountability, team leaders as well as managers. This is totally unacceptable service what will it take to get the claim resolved, Discovery just does not care about their clients.
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Replies (14)0
Replies (14)DB
Diane B's updateReviewer Update
11 Apr 2024, 13:44This is the same response we receive daily after we follow up with you, this is really frustrating also unacceptable, I need less apologies and some action.
DB
Diane B's update11 Apr 2024, 13:44
Reviewer Update
This is the same response we receive daily after we follow up with you, this is really frustrating also unacceptable, I need less apologies and some action.
DB
Diane B's updateReviewer Update
11 Apr 2024, 15:49Please advise when will I receive the call, please call on *** or ***
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Diane B's update11 Apr 2024, 15:49
Reviewer Update
Please advise when will I receive the call, please call on *** or ***
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Diane B's updateReviewer Update
12 Apr 2024, 10:27please advise when will this be resolved
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Diane B's update12 Apr 2024, 10:27
Reviewer Update
please advise when will this be resolved
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Diane B's updateReviewer Update
12 Apr 2024, 10:31we have a car not in use due to you and your chosen service provider, while we are expected pay our premiums and receive no assistance. your responses and actions do not align. I need your response today about my request for a courtesy car.
DB
Diane B's update12 Apr 2024, 10:31
Reviewer Update
we have a car not in use due to you and your chosen service provider, while we are expected pay our premiums and receive no assistance. your responses and actions do not align. I need your response today about my request for a courtesy car.
DB
Diane B's updateReviewer Update
15 Apr 2024, 13:29today your mechanic went out, only to find something else is wrong with the car and not what your mechanic initially advised, your service provider also called earlier to inform us that you will not be covering the damage and they do not know why, can someone who cares please call us, and why are you using Flora Auto? they initially claimed the turbo was broken, your guy finds that the thermostat needs replacing which took almost a month to determine, it seems Discovery cannot provide us with feedback.
DB
Diane B's update15 Apr 2024, 13:29
Reviewer Update
today your mechanic went out, only to find something else is wrong with the car and not what your mechanic initially advised, your service provider also called earlier to inform us that you will not be covering the damage and they do not know why, can someone who cares please call us, and why are you using Flora Auto? they initially claimed the turbo was broken, your guy finds that the thermostat needs replacing which took almost a month to determine, it seems Discovery cannot provide us with feedback.
DB
Diane B's updateReviewer Update
15 Apr 2024, 17:45We have still received no tangible feedback from Discovery besides your responses on this complaint attempting to calm me down.
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Diane B's update15 Apr 2024, 17:45
Reviewer Update
We have still received no tangible feedback from Discovery besides your responses on this complaint attempting to calm me down.
DB
Diane B's updateReviewer Update
16 Apr 2024, 13:19Good day Discovery Insure, can you please provide feedback
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Diane B's update16 Apr 2024, 13:19
Reviewer Update
Good day Discovery Insure, can you please provide feedback
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Diane B's updateReviewer Update
16 Apr 2024, 13:22Can someone please call us, is it possible to move my car to a different panelbeater/mechanic flora auto, surely you can see the concern we have which you should too, we are now moving into six months that my car is being fixed.
DB
Diane B's update16 Apr 2024, 13:22
Reviewer Update
Can someone please call us, is it possible to move my car to a different panelbeater/mechanic flora auto, surely you can see the concern we have which you should too, we are now moving into six months that my car is being fixed.
DB
Diane B's updateReviewer Update
17 Apr 2024, 12:00Good day
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted?
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted?
DB
Diane B's update17 Apr 2024, 12:00
Reviewer Update
Good day
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted?
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted?
DB
Diane B's updateReviewer Update
18 Apr 2024, 11:37Good day
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted? there is no response from you for four days now and no tangible outcome since this complaint has been lodged on the 11 April.
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted? there is no response from you for four days now and no tangible outcome since this complaint has been lodged on the 11 April.
DB
Diane B's update18 Apr 2024, 11:37
Reviewer Update
Good day
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted? there is no response from you for four days now and no tangible outcome since this complaint has been lodged on the 11 April.
Can someone from Discovery please take ownership of this complaint and respond with a tangible response. What is the outcome of your investigation? How much longer will you take to have my car sorted? there is no response from you for four days now and no tangible outcome since this complaint has been lodged on the 11 April.
DB
Diane B's updateReviewer Update
19 Apr 2024, 10:11Good day, not sure if anyone from Discovery Insure is attending to the complaints coming through on this platform, not receiving any response.
DB
Diane B's update19 Apr 2024, 10:11
Reviewer Update
Good day, not sure if anyone from Discovery Insure is attending to the complaints coming through on this platform, not receiving any response.
DB
Diane B's updateReviewer Update
22 Apr 2024, 20:22Good evening
We are still awaiting feedback from Discovery Insure
We are still awaiting feedback from Discovery Insure
DB
Diane B's update22 Apr 2024, 20:22
Reviewer Update
Good evening
We are still awaiting feedback from Discovery Insure
We are still awaiting feedback from Discovery Insure
DB
Diane B's updateReviewer Update
24 Apr 2024, 17:07Good day,
We are still awaiting a response from Discovery Insure, truly frustrating
We are still awaiting a response from Discovery Insure, truly frustrating
DB
Diane B's update24 Apr 2024, 17:07
Reviewer Update
Good day,
We are still awaiting a response from Discovery Insure, truly frustrating
We are still awaiting a response from Discovery Insure, truly frustrating
DB
Diane B's updateReviewer Update
25 Apr 2024, 08:59Good morning,
May we please have on outcome for this long overdue concern that is being raised continuously because of a lack of feedback.
May we please have on outcome for this long overdue concern that is being raised continuously because of a lack of feedback.
DB
Diane B's update25 Apr 2024, 08:59
Reviewer Update
Good morning,
May we please have on outcome for this long overdue concern that is being raised continuously because of a lack of feedback.
May we please have on outcome for this long overdue concern that is being raised continuously because of a lack of feedback.