motor vehicle claim

I was in a bumper bashing on the 21 Jan 2016 - reported accident with discovery insure - quick service for assessor to come and access damage - and approval but there it stopped<br> today's date is 9 Feb 2016 - I have informed them that the boot light inside the vehicle is burning all the time and the battery running down on Monday 1st Feb 2016 and that I have to start pushing the vehicle - could they inform me who the panel beater is and tel no so that I could ask them to disconnect the light - no answer<br> Phoned them on 8 Feb 2016 and told them that the battery is now completely dead because of this problem - and that the vehicle will have to be uplifted from my home and requested the Avis car and again asked them when this vehicle is going to be fixed - Fortune must come back and give me an answer <br> phoned again this morning and found out that Fortune is sick and cannot attend to this problem - so I asked again when the vehicle will be fixed and what about the Avis car as I am struggeling to get to work - after holding on for 10 min the phoned just went dead<br> so @ this point I am still not sure when the car will be fixed and how I am going to get to and fro from work and home<br>