Motor Claims Department Operates on Empty promises

Consumers out there Discovery Insure is not even close to the Mother Company Discovery Health when it comes to service.

I'm just so annoyed at the way my claim has been handled from their Motor section. They have absolutely no empathy and they are filled with lies and empty promises. What is so annoying, is that I must make all the phone calls and drive to their Panelbeaters (Steimar) and Assessors (Nat Asses). The assessors and Panelbeaters are playing ping pong with each other, while I the client is being messed around.

I contacted the Claims Call Center and the agent in charge of my Claim(name is Sindile) and she made me feel like she was doing me a favor by taking my call (absolutely no empathy or care in the world) I then spoke to Peter, Tebogo, Khumo, all promised me service and to sort the matter out. I'm still waiting. I called in this morning 29 Aug 2019 and today i spoke to a lady that helpful enough and was the only one in 3.5 weeks of my claim call me back like she said. My word i had to go through 5 to 6 consultant to finally get a concerned human being that actually honored her word and called me back.

After Sindile bad service I requested to speak to her manager Cleopetra, I was told to follow the procedure and send an email to the complaints department, my word can you believed this.

So I called in and left numerous messages for Cleopetra to call me as I keep on getting told she is in training, in a meeting or unavailable to take my call.

My only conclusion is that I'm being given the run around and there is No Cleopetra working there. Please if the is a competent manager in the Motor Claims department, would you please have the decency to call me. I would really appreciate it.

I WANT MY VECHILE BACK, IT IS LONG OVERDUE.