1 reviews | Active since Oct 2012
Motor Claim Delayed
My claim was authorised and there are excluded damages that are incident related. This was an attempted hijack, broken key, damaged tyre and rear bumper. The assessor only authorised the rear bumper only and left out the key and tyre. From Friday 12pm this was referred, till now still no feedback. The appointed advisor (Mr Williams) still has not contacted me for any update and pay the claim. Called twice, was assisted by Jabulile on both occasions who advised A****akar and his Team Leader are still unreachable. I need to have my vehicle booked in soonest and this is delaying me. Can someone please finalise this claim. It is a hassle to get through to the claims advisor appointed, I am really not happy with service I am receiving.
Till date I still have not been updated about the excluded damages. Matter was referred to last week Friday already. What kind of service is this? Should I now escalate this to the Ombudsman?
Till date I still have not been updated about the excluded damages. Matter was referred to last week Friday already. What kind of service is this? Should I now escalate this to the Ombudsman?
I have responded to their mail.
I was in a meeting when they called.
Kindly advise on the update of my claim.
Regards
I have responded to their mail.
I was in a meeting when they called.
Kindly advise on the update of my claim.
Regards