Mota Thipane for Manager!

I am a Vitality Drive Diamond member. I redeemed the car seat discount, and the voucher was only for 35% and not 50% as indicated for Diamond members. I called Discovery last Monday / Tuesday and they told me it’s an error that does occur and it’ll be resolved within 48-72 hours. I called again this Monday and they said system is offline. I called again on Tuesday and the guy I spoke to said IT is busy with it, it’s an error they’ve never had before so he doesn’t know how long it’ll take. Quite the contradiction from the first call. Eventually I called yesterday and spoke to Mota Thipane. Firstly he was super friendly, he asked me to hold for about 10 min as he thinks he knows how to fix it. After about 10min said he can’t get it right but knows exactly who to send it to and he’ll have it resolved by close of business. Didn’t have much faith as about 9 working days earlier I was promised 48-72 hours, now this Mota is promising 5 hours. Well by yesterday late afternoon he calls me, once again really friendly and he informs me the problem is sorted and I’ll be emailed a new Wi code. Incredible service, what the other consultants couldn’t do in about 8 days he done it in about 5 hours. That is customer service! All other employees in his department should be trained to his standard and efficiency. I gave him a 5/5 rating however the other consultants I dealt with I’d give a 1/5.