Most useless insurer of all time

I am forced to contact you again regarding the same claim, and frankly, I am beyond frustrated with the shocking level of service I have received.

I am back here over the exact same issue. I submitted this claim, and it took your team 5 days just to address the geyser and the leaks. That delay alone was completely unacceptable. Now, after all of that, I am still sitting and waiting for the resultant damage to be repaired, or at the very least for someone to confirm what is actually happening.

This entire process has been exhausting, stressful, and completely mishandled from start to finish. The lack of urgency, communication, and accountability is unacceptable for a company that is supposed to provide support and peace of mind during incidents like this.

At this point, I have absolutely no confidence in your ability to handle a more serious claim if this is how a geyser and leak issue is being dealt with. If this is the standard of service I can expect, then you may as well cancel my policy after this claim is finalised, because I do not want to go through this kind of pain, inconvenience, and incompetence again, especially if something more serious happens involving my contents, vehicles, or building.

This is seriously ridiculous, and I expect immediate action, proper communication, and a clear resolution on the outstanding resultant damage without any further delays.