Most terrible service
<p>I put in a claim for my motor vehicle on Monday. The consultant handling my claim is Silindile. I never received any calls from her, instead either my husband or myself have to keep calling in for an update.</p> <p>Her team leader is never available and does not return calls - this seems to be the culture with all Team Leaders at Discovery Insure.</p> <p> </p> <p>My claim is starting to get complicated, yet no one is willing to be honest and supply me with basic information.</p> <p> </p> <p>It is so disappointing that my many months of timeous payments of my premium comes down to this?!</p> <p> </p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We have escalated your concerns to the claims management team to provide the necessary feedback and update on this claim.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We have escalated your concerns to the claims management team to provide the necessary feedback and update on this claim.
Regards,
Sakhe
Discovery Insure
