Most Horrible service from Mathapelo Bokaba from Discovery Insure

I have written numerous times to the lady dealing with my claim by the name of Mathapelo Bokaba. This lady ignores emails, phone calls and even if you leave her numerous phone messages, she just doesn't care at all. I have been waiting for the past 5 months for a claim to be sorted. She sent me a message after writing to her, I don't know how many times, she said the claim will be sorted in ten days from the assessors. After waiting and writing numerous emails and phone calls. She said to send her message after 10 days of which that was the 19th January 2025. I was hoping and released that finaly this will be her and dealt with. To my 'surprise' I was celebrating to something close to impossible when it come to Discovery Insure and their agents.

I sent her an email on the 20th January 2025 because the 19th was on a Sunday. She ignored my email, sent her later in the week and following week asking her for the processed claim as I have been waiting now for 5 months and been told it will be done atleast by beggining of January. Still this lady ignores emails, phone calls and never returns calls or messages. How *********** can one be? How do you make promises to be an insurance and make people subscribe but when you have to deliver, there is ZERO communication and assistance. You have to spend money feeling in forms and all documents they required but get very rude agents answering calls and made to feel you are begging for service and assistance from Discovery. This lady has never called me, not once since this whole claim process has started. I have to spend money doing rounds demanded by them, but when they have to pay, it is a mission. This is a nightmare and I honestly don't know when I will wake up because no matter how one tries to be positive, it is impossible when you have to deal with people like Mathapelo Bokaba on the other end of the line. I don't know what training is given to Discovery agents, but I must say, I have had the most horrible experience. Discovery does not care at all how they treat their so called clients, there is no way I have to wait for so long for a claim to still be processed 5 months later. This is inhumane and the worst service I have ever experienced from any insurance company.