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Candice K

1 reviews | Active since Jan 2021

05 Dec 2022, 13:26

Most disappointing frustrating service - CLIENTS DO NOT COME FIRST AT DISCOVERY!!!

A star is too much for what I've have experience this last month with Discovery Insure. My accident happened 50 days ago and the repair of my vehicle has not even started. There is now an additional part delays going in to the festive season and damages found on day 50. I have been advised that my vehicle will only be repaired next year due to season closure. Discovery has not provided proper feedback or a solution!!! I now have to carry the cost of a car rental due to the Discovery service provider having supplier delays, Discovery refuses to assist. Client DO NOT come first at Discovery Insure. The claim officer suggested that I must now look for my own service provider.... Delayed feedback, no customer satisfaction. Worst experience ever. The worst is I am part is i am chasing the Discovery service provider.

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Candice K's update06 Dec 2022, 11:28
Reviewer Update
Your response is still not enough. The words "beyond the control of the insurance", is not true. You can extend my car rental for this period, as this situation is also out of my control. The fact that the vehicle repairs did not even start yet on day 47, after I asked them if the vehicle is was drivable is totally unacceptable. The fact that Discovery did not even check this up is unacceptable, as this is a service provider selected by Discovery. AGAIN!! I am a Discovery client, not the client of the Discovery selected service provider. They way Discovery Insure has treated me, YOUR client, has really put a bad taste to the Brand. The only reason for staying is my Broker at this point. TODAY, i am still in the same situation i was in 51days ago when the accident happened, less R3600 for a car rental that was "beyond the control of the insurance".