More than one month expired - no response

On 9 July 2015 I called the Discovery Insure Helpdesk. A new car was added to Discovery Insure with a tracking device, in February 2015. To date, no metrics regarding driving behaviour are indicated, hence no rewards, etc. I have called the helpdesk twice and also send e-mails - normal response - \we will inform you once the issue is solved". I escalated the matter to the CEO - Anton Ossip - on 12 August 2015 and 18 August 2015 - via e-mail. To date - no response.<br> <br> """