More than 18 missing fuel spend transactions!

I joined Discovery Insure on the 29th of February, 2019. Discovery gives cashback based on your driving behaviour and how much you spend on fuel at qualifying petrol stations.

However, there have been more than 18 incidences since joining them that my fuel spend has not been captured. Each month I have to scan and e-mail the missing slips through to them for them to capture manually.

Here is a list of the missing fuel transactions: 1. 15 Dec, R480 at BP Old Farm 2. 28 Nov R510.57 at BP Twin Palms 3. 30 Oct R480 at BP Old Farm 4. 25 Oct R200 at BP Old Farm 5. 1 Oct, R570.06 at BP Old Farm 6. 26 Sept, R70 at BP Old Farm 7. 23 Sept, R180 at BP Old Farm 8. 29 Aug, R330 at BP Old Farm 9. 29 July R399.54 at Simon Vermooten 10. 18 July, R482,39 at BP Old Farm 11. 3 July, R445.16 at BP Old Farm 12. 29 June, R552.83 at Simon Vermooten 13. 19 May, R400 at BP Old Farm 14. 12 May R313.25 at BP River Service 15. 8 May, R431.95 at BP Old Farm 16. 26 April, R205.29 at BP Old Farm 17. 16 April, R431.67 at BP Old Farm 18. 4 April R205.29 at BP Old Farm At least one missing transaction for March, but I didn't have all my fuel slips.

Every month, when I scan and e-mail the slips through, I complain about it. Nothing happens. The furthest I got was with a telephone call in October where I received this e-mail:

Dear Neil Thank you for contacting us. We have referred your query to our DI Partners and we will be in contact with you between 3 to 5 working days.

Still no response!

After my latest review on hellopeter: https://www.hellopeter.com/discovery-insure/reviews/incorrect-fuel-spend-calculation-every-month-for-the-last-9-months-its-true-*** written on the 29th of December I received the following response from Discovery Insure:

Good Day Neil,

Thank you for bringing your concern to our attention.

We have escalated this matter to the relevant department and will provide you with feedback in due course.

Regards, Discovery Insure

Four weeks later I have heard nothing from them. No e-mail, sms, phone call, nothing.

My dad is experiencing the same problem with missing fuel spend, so this is not an isolated issue. But Discovery Insure refuses to address the issue.

So if you don't keep, scan and e-mail your missing slips every month you lose out in the fuel cashback. In Discovery's defence, after all the complaints they made an ex-gratia payment of R950.06 in December for the fuel slips that I was unable to submit.

But the missing transactions continue, with no response from Discovery.